Bahasa Inggris perhotelan (hospitality English) merupakan sekumpulan kosakata, frasa, dan ekspresi khusus yang dirancang untuk menunjang komunikasi efektif antara tamu dan staf hotel. Penggunaan bahasa ini berfokus pada kesantunan, kejelasan, serta efisiensi informasi agar seluruh alur pelayanan mulai dari proses pemesanan kamar hingga check-out dapat berjalan dengan mulus dan profesional.
Menguasai bidang ini sangat penting bagi siapa saja yang berkarir di industri jasa perjamuan guna menciptakan kesan pertama yang positif dan membangun kenyamanan pelanggan. Selain meminimalkan kesalahpahaman saat menangani permintaan atau keluhan, penggunaan frasa standar perhotelan yang tepat juga mencerminkan standar kualitas pelayanan (service excellence) dari institusi tersebut.
Kosakata Bahasa Inggris dalam Perhotelan
Berikut adalah tabel dari daftar 50+ Kosakata Bahasa Inggris dalam Perhotelan beserta arti dan contoh penggunaannya dalam kalimat yang bisa kamu gunakan ketika sedang berpergian dan harus menginap di hotel :
| Kosakata | Artinya | Contoh |
| Check-in | Proses kedatangan / mendaftar masuk hotel | We need to show our ID during check-in. |
| Check-out | Proses keberangkatan / keluar dari hotel | Check-out time is before 12:00 PM. |
| Reservation | Pemesanan kamar sebelumnya | I have a reservation under the name of Smith. |
| Front Desk / Reception | Meja penerima tamu / resepsionis | Please leave your room key at the front desk. |
| Lobby | Ruang tunggu utama hotel | Let’s meet in the hotel lobby at 8 AM. |
| Concierge | Petugas layanan informasi & bantuan tamu | The concierge booked a taxi for us. |
| Bellhop / Porter | Petugas pembawa barang bawaan tamu | The bellhop helped us carry our luggage. |
| Valet | Layanan parkir kendaraan oleh petugas | You can use the valet service to park your car. |
| Housekeeping | Departemen kebersihan & pemeliharaan kamar | Housekeeping cleans the room every morning. |
| Room Service | Layanan pemesanan makanan ke kamar | We ordered breakfast via room service. |
| Single Room | Kamar untuk satu orang (satu kasur tunggal) | He booked a single room for his business trip. |
| Double Room | Kamar untuk dua orang dengan satu kasur besar | The double room features a king-size bed. |
| Twin Room | Kamar untuk dua orang dengan dua kasur terpisah | My friend and I requested a twin room. |
| Suite | Kamar mewah berukuran besar dengan ruang tamu | The bride stayed in the honeymoon suite. |
| Connecting Rooms | Dua kamar berdekatan yang dihubungkan pintu | Families often prefer connecting rooms. |
| Adjoining Rooms | Dua kamar yang bersebelahan tanpa pintu penghubung | Our rooms are adjoining, right next to each other. |
| Fully Booked | Kamar hotel sudah penuh dipesan | The hotel is fully booked this weekend. |
| Vacancy | Ketersediaan kamar kosong | The sign shows there is no vacancy tonight. |
| Rack Rate | Harga resmi kamar tanpa diskon | The rack rate for this suite is $200 per night. |
| Complimentary | Fasilitas/layanan gratis dari hotel | Breakfast is complimentary for all guests. |
| Cancellation Policy | Kebijakan pembatalan pemesanan | Please check the cancellation policy before booking. |
| Key Card | Kartu akses elektronik untuk pintu kamar | Tap your key card on the sensor to open the door. |
| Registration Form | Formulir pendaftaran saat check-in | Please fill out this registration form. |
| Late Check-out | Izin keluar kamar melebihi batas waktu normal | We requested a late check-out at 2 PM. |
| Early Check-in | Izin masuk kamar sebelum waktu standar | Early check-in depends on room availability. |
| Upgrade | Peningkatan tipe kamar ke kelas lebih tinggi | They gave us a free room upgrade! |
| Downgrade | Penurunan tipe kamar ke kelas lebih rendah | Due to maintenance, we had to downgrade our room. |
| Bill / Folio | Rincian tagihan selama menginap | Please check your folio before paying. |
| Amenities | Fasilitas perlengkapan di dalam kamar | Toiletries and coffee makers are room amenities. |
| Facilities | Fasilitas umum di area hotel | The hotel has great facilities like a pool and gym. |
| Toiletries | Perlengkapan mandi (sabun, sampo, dll.) | Fresh toiletries are provided in the bathroom. |
| Minibar | Kulkas kecil berisi minuman/makanan berbayar | Drinks inside the minibar are not free. |
| Safe / Safety Deposit Box | Brankas penyimpanan barang berharga | Store your passport in the room safe. |
| Buffet | Prasmanan (makan sepuasnya) | Breakfast is served as a buffet in the restaurant. |
| Continental Breakfast | Sarapan ringan (roti, buah, kopi/teh) | The price includes a continental breakfast. |
| Fitness Center / Gym | Pusat kebugaran | Guests can access the fitness center 24/7. |
| Shuttle Service | Layanan antar-jemput (biasanya ke bandara) | The hotel offers a free airport shuttle service. |
| Infinity Pool | Kolam renang dengan tepian tampak menyatu | The rooftop features a stunning infinity pool. |
| Housekeeper | Petugas kebersihan kamar | The housekeeper replaced our dirty towels. |
| Do Not Disturb (DND) | Tanda jangan diganggu | Hang the DND sign on the door handle if you want privacy. |
| Make Up Room | Tanda permintaan pembersihan kamar | Put out the Make Up Room sign to get fresh linens. |
| Linen | Sprei, sarung bantal, dan taplak meja | All linen is washed and disinfected daily. |
| Towel | Handuk | Could you bring us extra towels, please? |
| Bathrobe | Jubah mandi | A soft bathrobe is available in the closet. |
| Duvet | Selimut tebal berbahan lembut | The duvet kept us warm all night. |
| Pillowcase | Sarung bantal | She asked for an extra pillowcase. |
| Hanger | Gantungan baju | There are six hangers inside the wardrobe. |
| Hairdryer | Pengering rambut | You can find a hairdryer in the bathroom drawer. |
| Wake-up Call | Panggilan pengingat bangun tidur dari staf | I requested a wake-up call for 6:00 AM. |
| Extra Bed / Rollaway Bed | Kasur tambahan yang bisa dipindah | We asked for an extra bed for our child. |
| Luggage Storage | Penitipan barang/koper sementara | You can leave your bags in the luggage storage. |
| Lost and Found | Layanan/tempat barang hilang dan ditemukan | I left my jacket in the lobby; is it in Lost and Found? |
| Airport Transfer | Layanan penjemputan/pengantaran bandara | Please arrange an airport transfer for tomorrow. |
| Currency Exchange | Layanan penukaran mata uang asing | The front desk provides currency exchange services. |
| Laundry Service | Layanan pencucian dan penstrikaan pakaian | Send these shirts to the laundry service, please. |
| Dry Cleaning | Pencucian pakaian berbahan khusus tanpa air | This suit needs dry cleaning service. |
| Keycard Holder | Sampul/wadah penyimpanan kartu kamar | Your room number is written on the keycard holder. |
| Peak Season | Musim ramai pengunjung (harga naik) | Hotel rates are higher during peak season. |
| Off-peak Season | Musim sepi pengunjung (banyak diskon) | You can get cheap deals during off-peak season. |
| Overbooking | Kondisi kamar dipesan melebihi kapasitas | Due to overbooking, the guest was moved to another hotel. |
| Double Booking | Pemesanan ganda pada kamar yang sama | System error caused a double booking for room 302. |
| Incidental Charges | Biaya tambahan di luar harga kamar | The deposit covers any incidental charges. |
| Voucher | Kupon/bukti pembayaran untuk klaim kamar | Show your booking voucher upon check-in. |
| Sea View / Ocean View | Pemandangan menghadap ke laut | We booked a Deluxe Room with a sea view. |
| City View | Pemandangan menghadap ke kota | The room offers a beautiful city view at night. |
| High Floor | Lantai tinggi | I prefer a room on a high floor for better quietness. |
| Adjoining | Bersebelahan | We have adjoining rooms on the third floor. |
| Check-out Time | Batas waktu keluar dari kamar | The standard check-out time is 12:00 PM. |
Baca Juga: 100 Kosakata Perkenalan Diri dalam Bahasa Inggris yang Bisa Kamu Pelajari Sekarang!
7 Permainan Kosakata Bahasa Inggris yang Bisa Dicoba di Rumah
Menguasai istilah bahasa Inggris perhotelan (hospitality English) seperti istilah alur check-in/check-out, fasilitas amenities, hingga tipe-tipe kamar sangat penting untuk memastikan komunikasi berjalan profesional dan pelayanan berjalan tanpa hambatan. Untuk membantu meningkatkan pemahaman bahasa Inggris kontekstual kamu secara lebih terstruktur, ICAN Learning Centre (ILC) menyediakan berbagai program pelatihan bahasa Inggris interaktif yang dirancang sesuai kebutuhan akademik maupun industri.
Bersama bimbingan pengajar berpengalaman dan metode belajar praktis di ILC, kamu bisa mengasah vocabulary dan keterampilan berkomunikasi secara percaya diri untuk mendukung kesuksesan karir profesional kamu di dunia internasional!
